ACWA to Launch Member Needs Survey

To better understand member needs and how best to meet them, ACWA is gearing up to conduct a web-based membership survey this fall.

Working with the professional research firm of Fairbank, Maslin, Maullin, Metz & Associates (FM3), ACWA staff is developing the survey to gain insight into members’ immediate and future needs, priority issues and the effectiveness of ACWA’s programs and services. The association’s overall strategic direction and policy agenda also will be a focus.

The survey is set to launch on Sept. 28. An email from FM3 announcing the survey and inviting members to participate by clicking on a link will be sent to a representative sample of members, including agency general managers, board presidents, ACWA region boards, and members of ACWA committees and the Board of Directors.

The deadline for responding is tentatively set for Oct. 19.

Survey responses will directly inform ACWA’s policy agenda and organizational priorities going forward and help shape membership activities, events and services.  

ACWA last conducted a comprehensive member survey in 2005. Results from that survey led to significant changes at the policy level as well as changes to the organization along with its programs and services.

Questions may be directed to Paula Currie, ACWA’s director of member services and events, at 916-441-4545.