5602 Utility Specialist, Customer Service Division

  • by San Francisco Public Utilities Commission (SFPUC)
  • May 15, 2024

Job Location

San Francisco

Application Deadline

05/24/2024

How to Apply

Apply here


San Francisco Public Utilities Commission (SFPUC)

5602 Utility Specialist, Customer Service Division

Application Opening: Reopened on 05/13/2024 to broaden candidate pool. Candidates who have applied previously do not need to reapply.
Application Filing Deadline: 05/24/2024
Annual Salary: $118,716 to $175,526
Recruitment ID: RTF0142428-01152154 (PEX-5602-142429)
APPOINTMENT TYPE: Permanent Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Job Description

Special Project: Customer Service Bureau (CSB) Technology Upgrade Project – Advanced Metering Infrastructure (AMI) Utility Specialist

Position Summary
This position will serve as the primary lead and liaison between the AMI vendor, IT department, and other peripheral vendors and technology partners related to the successful operation of collecting and accessing necessary meter data, alerts, and reporting.

Essential Duties and Responsibilities
This role is responsible for the daily management and strategic operation of the Metering Solutions technology systems and data; to include, but not limited to, Advanced Metering Infrastructure (AMI), Automated Meter Reading (AMR), and the billing interface system. This includes optimizing these systems for efficiency and developing necessary strategies for network monitoring, scheduling, system maintenance, analysis, and maintaining accuracy of various AMR and AMI reports and alerts, as well as testing and implementation of enhancements to metering systems and any interfacing systems or applications.

Work Schedule: Full Time

Work Location: 525 Golden Gate Ave San Francisco, CA 94102

Qualifications

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Additional qualifications (i.e., special conditions) may apply to a particular position and will be stated in the job ad.

Education:
1. Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in Law, Engineering, Environmental Studies, Natural Resources, Computer Science, Business Administration, Mathematics, Statistics, Economics, or other field related to the utility business; AND

Experience:
2. Four years of verifiable journey-level work experience in one or more of the following areas: planning, scheduling, cost estimating and resource projecting for mid to large scale projects; water supply/infrastructure management and planning; power operations planning and scheduling; analysis, interpretation and application of utility contracts and regulations in either water, power (electric and/or natural gas), telecommunications, or a wastewater/clean water program; utility market and environmental analysis and planning; power supply and transmission rates and contracts; generation, transmission or distribution planning and design; or long-term utility systems planning.

License and Certification:
Specified positions may require possession of a valid California Class C driver’s license.

Substitution:
Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Yvane Mirabueno, by email at YMirabueno@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.