Operations Manager

  • by Fresno Irrigation District
  • Feb 20, 2019

Job Location: Fresno
Application Deadline: 04/17/2019
How to Apply: Check out our website www.fresnoirrigation.com and visit our “Careers” page.


Under general direction from the Assistant General Manager, provides the leadership, management and vision necessary to ensure that the Water and Construction/Maintenance Departments (also known as Operations) have the proper operational controls, administrative policies, reporting procedures, and people systems in place to ensure operational effectiveness and efficiency that aligns with the District’s strategic mission and vision.


This is a single position class reporting to the Assistant General Manager. This position oversees the Water Department and the Construction & Maintenance Department. The Watermaster and Construction & Maintenance Superintendent report directly to the Operations Manager.

The Operations Manager also works in close collaboration with the Engineering staff in activities related to planning, prioritizing, and designing canals, pipelines, and appurtenance as well as in activities relating to the construction, maintenance, and capital improvement of canals, pipelines and District-wide capital improvements.

This position is considered safety-sensitive and, therefore, is included in the random drug-screening program.


Analytics, Forecasting & Strategic Planning
1. Cooperates in high-level decision making with other top executives
2. Manages and executes the strategic vision as defined and directed by the General Manager and Assistant General Manager
3. Reviews budget throughout the fiscal year and manage costs
4. Spearheads the development, communication and implementation of effective growth strategies, performance goals, plans, procedures and processes for the Operations Departments
5. Drives the Water and Construction/Maintenance Department’s to meet and surpass strategic goals and objectives
6. Oversees the development of manpower, budgets, and project outlines to ensure all operations employees have the resources needed to move forward and complete their goals
7. Analyzes production capacity forecasts and develops plans for efficient staffing and scheduling
8. Collaborate with HR regarding the oversight of succession planning, hiring, evaluating, training, disciplining and approving employee-related transactions in operations including but not limited to:
a. Identification of internal talent for future leadership and specialty positions within operations
b. Development of a succession plan to ensure internal candidate readiness for promotability
c. Development and implementation of various leadership training programs for internal candidate pool
d. Clearly defining current and future job roles
e. Updating training plans, company policies, and safety practices for all operations employees
f. Analyzing and recommending staff realignment, reduction, addition, and/or subbing out specific work to consultants and contractors

People Management and Communication

1. Collaboration
a. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth and maintenance objectives of operations
b. Serves as liaison between Upper Management and Operations
c. Plans, oversees and facilitates appropriate inter- and intra-departmental, multi-directional communication including communication and coordination of all operational plans
d. Collaborates with the Safety Manager to create and maintain a culture of safety at all levels where the work also gets done
2. Inspiration and Direction
a. Leads, coaches, inspires, supports and motivates operations managers and supervisors
b. Lead employees to encourage maximum performance and dedication
c. Attract, retain and motivate staff
d. Aligns District and departmental mission, vision, and values
e. Creates and maintains a culture of motivation, engagement and ownership thinking with all levels of departmental staff
f. Provides “right time” information to appropriate operations staff, empowering them to act on information in relation to departmental goals
g. Ensures employees are given equal treatment and are treated with dignity and respect
3. Oversight
a. Manages, directs, communicates, and coordinates the activities of all operations staff directly and through subordinate Managers and Supervisors
b. Implements, executes and documents ongoing performance management, goal-setting, metrics, reviews, corrective actions, and progressive discipline, escalating to AGM and HR in a timely manner
c. Ensures all operations personnel are trained to the current work instructions and maintains necessary records
d. Resolves disputes and conflict as necessary
e. Manages relationships with partners/vendors
4. Report Writing
a. Writes reports and letters for management, the Board, and the general public
5. Meetings
a. Report and share information with the board to ensure they are kept fully informed on the condition of operations and important factors influencing it
b. Prepares and presents analytical findings to upper management and stakeholders using appropriate materials (spreadsheets, dashboards, PowerPoints) in a public setting (Board meetings, landowner meetings, employee meetings, etc.)
c. Attends all training and meetings as required

Systems and Process Improvement, Quality Assurance

1. Data and Metrics Driven
a. Utilizes appropriate operational metrics, making operational data pervasive within operations to map performance against organizational goals
b. Develops clearly defined key performance indicators that have been agreed upon by management and communicated to operations staff
2. Systems Development
a. Establishes policies that promote company culture and vision
b. Establishes procedures and protocols that foster a self-accountable environment at every level of operations
c. Researches and directs the implementation of alternative methods and management systems to improve process and ensure all operations staff are primed for growth and continuous improvement while reducing manpower requirements
3. Systems Evaluation and Monitoring
a. Responsible for measuring the effectiveness of all internal and external processes within operations
b. Evaluate performance by analyzing and interpreting data and metrics
c. Ensure company policies and procedures are followed by department
d. In cooperation with other managers, evaluates current operational practices and helps establish standardized operating practices and procedures and puts them into effect
e. Monitors and analyzes the current methods of production to check its effectiveness, working out a strategy for improving if necessary, always with an eye towards efficiency
f. Set goals, monitor works, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are aligned with the needs and mission of the organization
4. Oversight
a. Oversees employee productivity and operations performed in the mechanic shop
b. Oversees all technologies, systems, and processes utilized by operations (including SCADA), ensuring the evaluation of, improvement upon, and expansion of its utilization in order to maximize its benefits and fully utilize its capabilities throughout all phases of operations

Supply and Material Management

1. Allocates and manages resources through capacity planning and supply preparation (e.g. proper plans, paperwork, personnel, machinery, equipment, and materials) to minimize costs of service, maximize productivity, and ensure timely work start and stop times
2. Coordinates with Controller, Watermaster, C/M Superintendent, and Shop Foreman to develop inventory control procedures
3. Directs the implementation of established inventory control procedures to ensure accuracy of supply inventory and track costs while minimizing shortages
4. Ensures compliance (by 2028) by tracking all regulations impacting the District’s fleet including the on and off road diesel regulations as established by the California Air Resources Board and the San Joaquin Valley Air Pollution Control District
5. Oversees fleet management program, identifying areas for improvement to maximize cost effectiveness, fleet utilization, and compliance with fleet safety protocols
6. Assesses and makes recommendations (to upper management and ultimately the Equipment Committee) regarding the cost-effectiveness of:
a. Addition, reduction, or maintenance of current fleet size
b. Renting vs. leasing vs. purchasing equipment and machinery
c. Different 5-year plans for vehicle and equipment replacement based on various models (i.e. lease, replace trucks after 80,000 miles instead of 200,000 miles, etc.)
7. Heads up Equipment Committee meetings in place of AGM, making recommendations on equipment needs
8. Performs all other related job duties as assigned by AGM



  • Strongly Preferred: Completion of a Bachelor of Science degree in Construction Management, Engineering, Business Management or related field


  • Eight (8) years of relevant, strong, progressive, operational experience is preferable
  • At least four (4) years in a senior management or supervisory role preferred
  • The successful candidate will be able to demonstrate, through their experience, strong organizational, technical, communication, and project management skills, and be competent to assign and direct staff