Utility Billing Supervisor

  • by City of Venutra
  • Dec 4, 2018

Job Location: Ventura, CA
Application Deadline: 01/03/2019
How to Apply: Apply online


INTRODUCTION

Are you an environmental leader with proven utility billing experience? Do you have exemplary customer services skills coupled with a knack for solving problems? The City of Ventura is accepting applications for the Utility Billing Supervisor vacancy on the Utility Billing and Customer Care Division in the Ventura Water Department. To be considered for this rewarding career opportunity, apply online at www.cityofventura.ca.gov/jobs by the 1/3/2019 filing deadline!

Ventura Water is dedicated to providing our community with quality water and wastewater services 24 hours a day, 365 days a year. As environmental stewards, our goal is to integrate water management to create long-term health and economic benefits for our community. As financial stewards, our goals are to operate and invest wisely in maintenance and renewal projects. to learn more about the Ventura Water Department, visit https://www.cityofventura.ca.gov/885/Ventura-Water.

THE POSITION

Under general direction, plans, organizes, coordinates and supervises utility billing, customer service and meter reading activities, including financial management of the Utility Billing and Customer Care Division in the Ventura Water Department. Assists with the short and long-range revenue forecasts.

DISTINGUISHING CHARACTERISTICS

The Utility Billing Supervisor classification is the first-line supervisor in the Utility Billing and Customer Care Division. The Supervisor exercises considerable independent judgment in making policy recommendations and provides direct support, coordination, monitors finance, billing and meter reading activities.

THE IDEAL CANDIDATE

  • Leads by example and empowers staff to do the same
  • Has demonstrated experience billing, collecting and processing utility fees with accuracy and attention to detail
  • Embraces a team approach to problem solving and creates an atmosphere of mutual respect and trust
  • Has proven experience analyzing short and long-range revenue forecasts
  • Demonstrates proficiency using automated utility billing or accounting software
  • Has exemplary customer service standards and can establish effective working relationships
  • Has proven experience in the business and/or financial management of a public or private utility

EXAMPLES OF DUTIES

  • Duties may include, but are not limited to the following: Supervise, train and instruct the work of assigned staff, determining individual assignments and reviewing work product; monitor and evaluate staff performance, assist subordinates in processing the more complex activities and accounts. Plans, schedules and prioritizes staff assignments and progress. Develops new and improved coordinated systems and programs responding to customer service information requests and queries. Evaluates and monitors performance, providing training as necessary. Meets with staff to identify and resolve problems.
  • Supports the development of Ventura Water revenue requirements and recommends revisions to rates and rate structures to fund Ventura Water. Develops and administers consultant contracts and services as needed. Prepares and administers an annual operating budget for related Division activities.
  • Administers and interprets rules, regulations, and City ordinances relating to utility billing and administrative and office policies and procedures, and updates as needed. Develops and updates Proposition 218 requirements. Assists IT staff with development and implementation of new and revised computer programs to administer billing and meter reading.
  • Directs billing, meter reading and enforcement activities in relation to billing protocol. Supervises the collection of related bills and determines the appropriate classification of credits and debits. Performs bookkeeping operations in the billing and posting procedure; reviews accounts to detect any irregularities or inaccuracies; analyze billings; prepare, reconcile, and maintain financial records related to Business Services operations; prepare a variety of responses and reports associated with office and field operations.
  • Compiles and analyzes statistical data related to water and wastewater rates, business records, and other information for reports and audits. Prepares and analyzes required statistical and financial reports to assess accuracy, efficiency, effectiveness, and compliance with established procedures. Recommends improvements in processes or procedures, and reports findings to the interested parties.
  • Assures City compliance with Federal, State, and local regulations. Conducts and monitors annual and on-going billing, collection, and audit compliance. Reviews and renders decisions on contested utility billing matters.
  • Coordinates and performs field investigations to ensure compliance billing records and to identify those customers in non-compliance with City regulations. Issues violation notices and involves the Fire Marshall or Code Compliance officer when needed.
    Performs other related duties as assigned.

LICENSE/CERTIFICATES

License: Depending on assignment, possession of a valid California Class C driver’s license may be required.

MINIMUM QUALIFICATIONS

A combination of education, training, and experience equivalent to a Bachelor’s degree in Business Administration, Public Administration, Finance, Accounting, or a closely related field and four years of increasingly responsible experience in utility billing, accounting or auditing, including some lead or supervisory experience. Business and/or financial management of a public or private utility is highly desirable.