ACWA Members Respond to Coronavirus Concerns

  • by ACWA Staff
  • Mar 17, 2020
  • Water News

Across the state, member agencies have been responding to COVID-19 (Coronavirus) concerns and the rapidly changing fallout with both internal and external efforts.

Early in the month, several members utilized ACWA’s talking points to reassure customers that their tap water remains safe to drink. The talking points are available to members on ACWA’s website.

In addition, several agencies have instituted non-essential travel bans for staff and closed their offices to the public, and suspended water shut-offs for nonpayment. Governor Gavin Newsom issued an Executive Order on March 16 that asks the California Public Utilities Commission to monitor measures undertaken by public and private utility providers to implement customer service protections for critical utilities, including water service.

Below are a few (of many) examples of what member agencies are doing to help safeguard their staff and communities:

  • Numerous agencies including Vallecitos Water District, East Bay Municipal Water District, Helix Water District, Dublin San Ramon Services District, Nevada Irrigation District, City of Shasta Lake and Irvine Ranch Water District have released statements addressing the safety of their drinking water and posted information on their websites.
  • Desert Water Agency submitted an op-ed to The Desert Sun newspaper encouraging customers to stop stocking up on bottled water because their tap water is safe to drink.
  • Sweetwater Authority has suspended water shut-offs due to non-payment until further notice.
  • Orange County Water District has suspended all staff travel through April 30 and is requiring that staff participation in off-site meetings be done remotely.
  • While several agencies are encouraging customers to use the phone or website to conduct business, Sweetwater Authority and Cucamonga Valley Water District are among those who have taken a further step in closing their lobbies to the public.
  • Coachella Valley Water District, Upper San Gabriel Municipal Water District and Palmdale Water District are among many that have cancelled public workshops and tours.
  • Western Municipal Water District announced to customers that it has developed a Coronavirus Disease (COVID-19) Pandemic Response Plan. An internal Business Continuity Team has been established to review and update the plan, prepare and implement action plans, and make sure the district is ready to respond effectively if necessary.

 

 

Suggested Resources

15 RESOURCES prev next
Webinar: Communicating During a Crisis

Sorry, but only ACWA members have permission to view this content. Member login is required.

Coalition Letter: Coronavirus Response Act; Water Sector Sick Leave

To: Leader McConnell, Speaker Pelosi, Leader Schumer, and Leader McCarthy Subject: We, the nation’s public water sector, write to alert […]

Comment Letter: ACWA Comments on State Wetland Definition

Agency: State Water Resources Control Board Subject: Draft Guidance for the State Wetland Definition and Procedures for Discharges of Dredge […]

Webinar: Learn How to Apply for the $830M SGIP Funds

ACWA hosted a webinar on March 11 to discuss the Self-Generation Incentive Program (SGIP), which has $830 million in funding […]

Federal Regulatory Issues Chart

Sorry, but only ACWA members have permission to view this content. Member login is required.

Comment letter: ACWA Comments on De-Energization

Agency: California Public Utilities Commission Subject: Association of California Water Agencies Comments on Proposed Additional Modified De-Energization Guidelines and Files […]

Priority Issues Bulletin

Sorry, but only ACWA members have permission to view this content. Member login is required.

Recommendations for Resilient Headwaters

ACWA’s headwater documents showcase the importance of improved headwaters management. Benefits include increased water yield and quality, enhanced natural features […]

Improved Management of California’s Headwaters

  Improved Management of California’s Headwaters outlines ACWA’s updated Headwaters Policy Principles, which were adopted by the ACWA Board of […]

Comment letter: ACWA Comments on Draft Water Resilience Portfolio

To: Nancy Vogel, Director of the Governor’s Water Portfolio Program Subject: Association of California Water Agencies’ Comments regarding the Draft […]

Comment Letter: ACWA Joint Comments on Draft Policy for the Safe and Affordable Drinking Water Fund

Agency: State Water Resources Control Board Subject: Draft Policy for Developing the Fund Expenditure Plan for the Safe and Affordable Drinking Water […]

ACWA’s Five-Year Strategic Plan

ACWA’s five-year strategic plan will afford the association the benefit of a broader forecast of resources, as well as the […]

Comment Letter: ACWA Comments on Urban Water Conservation Reporting

Agency: State Water Resources Control Board Subject: Proposed Urban Water Conservation Reporting Regulations Description: ACWA provided public comment on the proposed urban […]

Federal Legislative Matrix

Sorry, but only ACWA members have permission to view this content. Member login is required.

Comment Letter: ACWA Comments on Public Health Goals for PFAS

Agency: Office of Environmental Health Hazard Assessment Subject: Public Health Goals for perfluorooctanoic acid and perfluorooctane sulfonate Description: ACWA provided public comment […]

Suggested News

15 Articles prev next
Virtual Water Surveys Available For PWD Customers

PALMDALE – Palmdale Water District (PWD) customers can now receive web-based assistance from a Water-Use Efficiency Specialist to ensure they […]

Yuba Water Agency makes investment in water education center, curriculum for area schools

In its first major move toward building a water education center and developing unique lessons to enhance Yuba County schools, […]

Governor Prohibits Water Shutoffs by Urban and Community Water Systems

In relation to the COVID-19 pandemic, Gov. Gavin Newsom issued an Executive Order on April 2 that suspends the authority […]

Illustrating the Power of Collaboration to Restore Salmon Runs

One of a number of habitat restoration success stories includes ongoing collaborative work to bring back the salmon population on […]

ACWA Webinar Will Highlight Agency Operations During COVID-19 Crisis

ACWA will host an informational webinar on April 9 titled, “COVID-19 Response: Rising to Meet New Challenges,” to help member […]

Valley Water Employing Virtual Tours to Continue Public Outreach

Valley Water is now offering holistic virtual tours of its water infrastructure where Santa Clara County residents can discover how […]

Help shape the future, Western reminds you to be counted during the 2020 Census

RIVERSIDE – Western Municipal Water District (Western) reminds its customers to participate in the 2020 Census. The 2020 Census is […]

Western Municipal Water District declares local state of emergency

RIVERSIDE – The Western Municipal Water District (Western) Board of Directors on Wednesday, April 1, adopted Resolution 3112 declaring a […]

Don’t get fooled by water quality and customer information scams, Western warns

RIVERSIDE – Western Municipal Water District (Western) is urging customers to beware of calls, emails or visits from scammers claiming […]

TUD Continues Providing Essential Services During COVID-19

Tuolumne Utilities District (TUD or District) continues to respond 24/7 to emergencies and provide essential water and wastewater services to […]

Elk Grove Water District Water Quality and Supply Amid COVID-19

On March 16, 2020, the Elk Grove Water District (EGWD) announced that it will be implementing Risk Level 3, as […]

Elk Grove Water District Suspends Penalties Fees and Terminations

On March 19, 2020 the Sacramento County Health Officer issued a stay-at-home directive halting all business within the County except […]

Elk Grove Water District Offices Temporarily Closed to the Public

Effective March 17, 2020, the Elk Grove Water District (EGWD) will be temporarily the health and safety of its customers […]

State Issues Permit for Long-Term Operations of the State Water Project

SACRAMENTO – The California Department of Fish and Wildlife (CDFW) on Tuesday issued an Incidental Take Permit (ITP) to the Department […]

March Precipitation Not Enough to Offset Dry Winter

SACRAMENTO – The Department of Water Resources (DWR) today conducted the fourth manual snow survey of 2020 at Phillips Station. […]