CMUA RELEASES 2018 WATER LEADERS SURVEY

  • by California Municipal Utilities Association
  • Mar 26, 2018
  • Water News

California’s public water agencies are investing broadly and planning for the future to maintain reliable, affordable and sustainable water service for their communities, including actions to support a wide range of efforts aiming to further improve water supply resiliency, water quality, clean drinking water, and conservation, according to a new survey of executives from California Municipal Utilities Association (CMUA) utilities.

CMUA’s inaugural 2018 Water Leaders Survey also finds public water systems in California continue to provide a high level of service to their customers and local communities, while also focusing on implementing new technologies and programs.

“The survey highlights the many ways public water agencies are leading the way in providing reliable, affordable and sustainable water service to Californians,” said CMUA Director for Water Danielle Blacet. “From making water conservation a way of life, to developing new sources of clean drinking water, we are planning ahead for the future and investing in the communities we serve.”

The survey’s findings include:

  • A vast majority of California public water agencies say they are developing alternative and new water supplies to guard against drought, improve resiliency, adapt to changing weather patterns, and serve a growing population. Of respondents, 77 percent are investing in indirect potable reuse and more than 69 percent say they are expanding groundwater storage and active recharge.
  • More than 57 percent said the state’s General Fund is the most appropriate way to fund drinking water solutions for disadvantaged communities. Only 7 percent said a drinking water fee should be assessed to customers’ water bills.
  • 80 percent are investing in customer service enhancements such as billing systems and online technology, and 73 percent are expanding and upgrading water treatment infrastructure.

The Water Leaders Survey polled senior-level executives, including general managers and directors, who oversee their water agency while planning for the future. Together, they manage areas such as water supply, distribution, customer service, resource planning, environmental protection, emergency response, regulatory compliance, legislative engagement and public information.

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