SCWD Named 2019 Top Workplace by Sonja Wassgren Morgan Dec 13, 2019 Member Submitted News LAGUNA BEACH – South Coast Water District has been awarded a Top Workplaces 2019 honor by The Orange County Register. The list is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee engagement tools. The anonymous survey measures several aspects of workplace culture, including alignment, execution and connection, to name a few. “The Top Workplaces award is about much more than recognition and celebration,” said Eric Rubino, CEO of Energage. “Our research also shows that these organizations achieve higher referral rates, lower employee turnover and double employee engagement levels. It just goes to show that being intentional about culture delivers bottom-line results.” “The District chooses to invest in our employees, “said South Coast Water District Board President Dennis Erdman. “Our employees are our greatest asset; they take pride in completing their jobs with confidence and great care. As a result, our customers appreciate the positive attitude and engagement by the staff.” “Our District employees feel appreciated and part of a greater good,” believes General Manager Rick Shintaku. “We, as part of this community, are determined to provide outstanding customer service and high quality, reliable water and wastewater service at the best cost possible.” Former Assistant General Manager and Chief Engineer Rick Shintaku became General Manager only last year. However, Board Vice President Rick Erkeneff believes that Rick’s dedication and Ohana spirit have helped bring about meaningful change. “Rick’s ability to include District employees at all levels to collaboratively lead sets an example for all our employees to follow,” says Erkeneff. “Our decisions are made with an interest to enhance the operational efficiency and standing of the District while holding in the highest regard the satisfaction of the District’s customer base.” As a result, the District’s employees provide outstanding customer service through dedication, respect, courteous and open communication, and timely response. This current fiscal year, our customer service department received a 99.4% “Excellent” rating from customer service surveys. “Our staff takes immense pride in our ability to form personal relationships with our customers while supplying a quality product and service,” believes Customer Service Manager Cassandra Garcia. At a recent public hearing, one of our customers complimented the District by sharing that he feels “pampered” by the District. “Comments such as his make me proud to be a member of the District family,” smiles Cassandra. “When tallying notably positive facts and figures for the District scoreboard, we as a team have accomplished so much this past year,” exclaimed Rick Shintaku. “But, as the general manager, those facts and figures are meaningless without leading in a way that leaves a positive, lasting impression with the District’s employees and our customer base.” About South Coast Water District South Coast Water District was established in 1932. The District currently serves most of Dana Point, South Laguna Beach, and parts of San Clemente and San Juan Capistrano. District facilities include 15 reservoirs, 147 miles of water lines, 136 miles of sewer lines, seven water pumping stations, 14 sewer pumping stations, and approximately 12,360 water meters. An elected five-member board of directors governs the District. Learn more at www.scwd.org, or find us on Facebook, YouTube and Instagram. About Energage, LLC Headquartered in Exton, Pa., Energage is a leading provider of technology-based employee engagement tools that help leaders to unlock potential, inspire performance, and achieve amazing results within their organizations. The research partner behind the Top Workplaces program, Energage has surveyed more than 58,000 organizations representing well over 20 million employees in the United States.