Rancho Water Recognized as Civic Experience Gold Award Winner by Rancho Water Jan 9, 2025 Member Submitted News Rancho California Water District (Rancho Water/District) proudly announces its first-place win in the prestigious 2024 Civic Experience Awards, presented by CivicPlus®. This annual program honors exceptional local government leaders, departments, and municipalities that elevate civic experiences to drive greater community participation, improve satisfaction, and foster stronger, safer, and more sustainable communities. Rancho Water was recognized for its innovative emergency water shutdown alert system, launched in December 2023, which has significantly improved communication with customers during critical water outages. The initiative includes a user-friendly website feature that allows customers to track the status of repairs in real-time. By integrating visual graphics and multilingual icons, Rancho Water has empowered residents to stay informed without the need for phone calls, streamlining operations and reducing stress during water shutdown emergencies. As part of the award, Rancho Water received a $1,500 charitable contribution, which it has proudly pledged to Inland SoCal United Way. This organization, serving over one million residents in Riverside, San Bernardino, and East Los Angeles Counties, mobilizes communities to promote resiliency, financial security, and health. The contribution will support Inland SoCal United Way’s impactful programs, including rental and utility assistance for Riverside County residents through its United Lift program, one of several programs that Rancho Water recommends for customers facing financial difficulties. “Winning the Civic Experience Award is an incredible honor, and we’re thrilled that our efforts to improve customer communication during emergency water shutdowns have been recognized on a national scale,” said Brian Brady, Rancho Water Board President. “We are equally proud to contribute to Inland SoCal United Way, which shares our commitment to building a stronger, more resilient community.” The Civic Experience Award underscores Rancho Water’s dedication to delivering exceptional service and fostering a culture of innovation. By continuously improving its systems and prioritizing transparency, Rancho Water sets a high standard for public service in the water utility sector.
