ACWA Online Events: Attendee Terms & Conditions SEE EVENT PAGE FOR ONLINE REGISTRATION & CANCELLATION DEADLINE Who is Eligible for “ACWA Advantage” Pricing? An officer or director of an ACWA member agency. A person directly employed by an ACWA public agency member, affiliate or associate organization. This does not include independent contractors, service providers, or third-party vendors. Any ACWA board member whose fee is paid for by member agency. Any state or federal administrative or legislative personnel in elected, appointed or staff positions. Staff of ACWA/JPIA and Water Education Foundation. Any individual or honorary life member of ACWA. Membership Information – Become a Member & Save on ACWA Events If you are interested in learning more about becoming an Associate, contact ACWA Events at Events@acwa.com. For public agency membership, please contact Katie Dahl at KatieD@acwa.com. VIRTUAL EVENT ACCESS Registration must be paid prior to receiving access to the virtual event. The event access information will be sent in a separate email. CANCELLATIONS & CHANGES All registration changes and cancellations must be made in writing by the event registration deadline. Valid cancellation requests will receive a full refund of any registration fees paid. For payments originally made by credit card, refunds can be issued back onto the credit card within 60 days. Otherwise, a refund will be issued by check. No refunds or registration changes will be granted after the registration deadline. Submit request in writing to Teresa Taylor at TeresaT@acwa.com. SUBSTITUTIONS Event registrations are transferable from one participant to another within the same organization. Please submit your request in writing before the event registration deadline to Teresa Taylor at TeresaT@acwa.com. Include the original registrant’s name, the new person’s name, title and email address with your request. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (including any balance due) associated with the original registration. There is no fee to transfer an eligible registration. REFUNDS Except as otherwise provided in this document, all payments and fees are nonrefundable after the registration deadline. If a technical failure at the attendee’s home or workplace prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar. However, if a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided. NONATTENDANCE Registrants who fail to attend the event, in part or in whole, are not eligible for a refund or credit and will be billed for any balance due. If you are unable to attend, a recording of the webinar will be provided to all registered persons, subject to any technical difficulties. Please note: California MCLE continuing education hours (if applicable) will be offered for each live session attended only. CONSENT Registration and attendance at, or participation in, this event constitutes an agreement by the registrant to ACWA’s use and distribution (both now and in the future) of the registrant’s name, title, organization and mailing address as well as the registrant’s image or voice in photographs, videotapes, electronic reproductions and audiotapes. All Terms & Conditions are subject to change.