Elk Grove Water District Suspends Penalties Fees and Terminations by Mark J. Madison Apr 2, 2020 Member Submitted News On March 19, 2020 the Sacramento County Health Officer issued a stay-at-home directive halting all business within the County except for essential activities. This directive has jeopardized the economic stability of many Elk Grove Water District (EGWD) ratepayers. To mitigate the negative consequences of this directive and to ensure EGWD customers maintain access to affordable, critical and vital water services, the Board of Directors, in a Special Board Meeting on March 31, 2020, adopted a resolution providing for the following assistance to our customers: NO SHUT OFFS FOR NON-PAYMENT Starting April 1, 2020, and until further notice, we will not terminate your water service due to non-payment. We want to ensure all our customers have access to safe and clean water. WAIVING LATE PAYMENT PENALTIES, DOOR TAG FEES AND OVER THE PHONE PAYMENT FEES Starting April 1, 2020, and until further notice, we will be waiving all late payment penalties, door tag fees and over the phone payment fees. PROVIDING FLEXIBLE PAYMENT OPTIONS For customers who may have difficulty paying their bill during this State of Emergency, we are offering payment arrangements. Customers can set up installment payments and divide it over several months. To set up a payment arrangement, call and speak to one of our Customer Service Representatives at 916-685-3556. EGWD will continue to monitor the conditions in Sacramento County and the effect on our customers and will provide updates as necessary.