Survey Confirms ACWA on Right Path in Providing Member Value

  • by Pamela Tobin
  • Aug 24, 2022
  • Voices on Water

Results from a recently completed member satisfaction survey indicate that our association continues thriving as a vibrant, engaged and responsive organization.

Members overwhelmingly see ACWA as moving in the right direction. At the same time, nine in 10 respondents replied that they are satisfied with ACWA’s performance in serving their needs, and four in five rated the value of their ACWA membership as excellent or good.

Before I list a few other takeaways, I want to thank the chairs of the Membership, Communications and Business Development committees for helping develop the survey questions and guide staff through the survey process. ACWA hired FM3 Research to conduct the survey, a firm with a long and impressive list of clients, including numerous local government entities.

The survey took place between May 27 and July 11. Participation numbers tracked with previous member satisfaction surveys in 2012 and 2019, with 143 responses – the highest response out of the three. 

Ultimately, the survey’s success stemmed from those of you who took the time to participate. Thank you, because your input will play a critical role in helping guide the association in a way that benefits all ACWA members.

At this point in time, ACWA is fulfilling that role on many fronts, while the survey also acknowledged what our members see as priorities. A few summary viewpoints included the following:

ACWA is seen as most effective in its statewide policy and regulatory advocacy and in its communication and outreach.

Members view issues related to water supply as the top challenge their agencies face and as the top issue they want ACWA to focus on addressing.

Responses reveal an appreciable uptick in the usefulness of ACWA’s social media accounts among members.

The individual elements of ACWA’s services that members appear most satisfied with include ACWA JPIA insurance and ACWA’s policy work on safe drinking water, water quality, water supply reliability and water use efficiency.

Members are overwhelmingly satisfied with their interaction with ACWA staff.

That last point means a great deal to me. ACWA staff members deserve credit for exceptional work on every level, as illustrated in high marks throughout the survey. Our members deserve no less, which is why I’m excited to share these survey results during Membership Appreciation Month. 

In the coming months, ACWA will break out relevant data to share with Region Boards and committees to help enhance their work for the membership. The more we know, the better we can serve you.

Suggested Resources

15 RESOURCES prev next
ACWA 2024 Spring Conference Attorney Programs

Presentations from the Attorney Programs held during ACWA’s 2024 Spring Conference & Expo May 7-9 in Sacramento are available below. […]

ACWA 2024 Spring Conference Committee Meeting Resources

Resources for ACWA Committee Meetings held during ACWA’s 2024 Spring Conference & Expo are available below.  Agriculture Committee Agenda Work […]

Priority Issues Bulletin

Sorry, but only ACWA members have permission to view this content. Member login is required.

Regulatory Roundup

Sorry, but only ACWA members have permission to view this content. Member login is required.

ACWA Climate Change Policy Principles

Climate change impacts in California are occurring, with substantial further effects likely to emerge through this century. Climate change impacts […]

ACWA’s Infrastructure Bond Priorities

Adapting to climate change requires California to urgently and significantly rehabilitate and modify existing water facilities, improve operational flexibility, and […]

Coalition Letter: Proposed Rule for Principles, Requirements and Guidelines for Water Resources

To: Acting Director for Policy and Legislation, Office of the Assistant Secretary of the Army Subject: Agency Proposed Rule for Specific […]

2024 Water Awareness Month Toolkit

Sorry, but only ACWA members have permission to view this content. Member login is required.

Southern California Steelhead Status Review Submission to Commission

Agency: California Fish and Game Commission Subject: California Department of Fish and Wildlife Southern California Steelhead (Oncorhynchus mykiss) Status Review Submission […]

Proposed Making Conservation a California Way of Life Regulation Comment Letter

Agency: State Water Resources Control Board Subject: Comment Letter – Proposed Making Conservation a California Way of Life Regulation Letter excerpt: […]

Quench Toolkit Spring 2024

ACWA is encouraging member agencies to utilize these resources to take advantage of ACWA’s QuenchCA campaign branding and provide broader […]

2023 Year In Review

ACWA’s “2023 Year in Review” outlines ACWA’s advocacy wins, awards and services provided to members, as well as events and […]

Groundwater Awareness Week 2024 Toolkit

ACWA encourages member agencies to participate in National Groundwater Awareness Week March 10-16 to raise the public’s awareness of groundwater […]

Dam Safety Fact Sheet

ACWA, along with the California Municipal Utilities Association and California Alliance for Jobs, has released a Dam Safety Fact Sheet, […]

Making Conservation a CA Way of Life Fact Sheet – January 2024

  ACWA’s Making Conservation a California Way of Life Fact Sheet provides a summary of the State Water Board’s draft regulatory […]

Suggested News

15 Articles prev next
Rancho Water Appoints Jason Martin as Interim General Manager

TEMECULA — The Board of Directors of the Rancho California Water District (Rancho Water/District) has approved the appointment of Jason Martin […]

Analysis Shows Delta Conveyance Project Benefits Far Exceed Costs

SACRAMENTO – Today, the Department of Water Resources (DWR) released a benefit-cost analysis for the Delta Conveyance Project that finds the infrastructure modernization […]

Loveland Reservoir serves as vital resource in fighting recent fire

Chula Vista – Early yesterday afternoon, a fire broke out near Sweetwater Authority’s (Authority) Loveland Reservoir in Alpine, CA. Authority […]

Salton Sea Authority Announces FY24 Funding for Salton Sea Feasibility Study

Today, the U.S. Army Corps of Engineers (USACE) released its FY24 Work Plan which included an additional $3,878,000 in funding […]

West Valley Water District Receives Award for Budget Presentation Excellence

RIALTO – West Valley Water District (WVWD) is proud to announce that it has been honored with the Distinguished Budget […]

Riverside County Supports Multi-Agency Effort to Bolster Groundwater

BEAUMONT – San Gorgonio Pass Water Agency, San Bernardino Valley Municipal Water District (SBVMWD) and South Mesa Water Company (SMWC) […]

Governor Addresses ACWA Spring Conference Attendees

During a surprise appearance at the 2024 ACWA Spring Conference & Expo in Sacramento, Gov. Gavin Newsom addressed climate change […]

MVWD Awards Water Scholarships to Two Montclair High School Seniors

MONTCLAIR – The Monte Vista Water District (MVWD) Board of Directors awarded Zoey Bahena and Denia Maldonado-Dominguez of Montclair High […]

Water Leaders County-Wide Partner on Advanced Firefighting System

BEAUMONT – San Gorgonio Pass Water Agency (SGPWA) will coordinate a Heli-Hydrant project alongside several local water districts to bolster […]

MWDOC Announces Winners of the 2024 Water Awareness Poster Contest

The Municipal Water District of Orange County (MWDOC) is excited to announce the winners of the 2024 MWDOC Water Awareness […]

ACWA Honors East Valley Water District for its Innovative Wastewater Treatment Facility

SACRAMENTO – The Association of California Water Agencies (ACWA) today presented the prestigious Clair A. Hill Water Agency Award for […]

Four California College Students Awarded ACWA Scholarships

SACRAMENTO – The Association of California Water Agencies (ACWA) has awarded $21,000 in scholarships to four undergraduate students enrolled at […]

Santa Margarita Water District Selects Robert Grantham as New General Manager

 Rancho Santa Margarita – The Board of Directors of the Santa Margarita Water District (SMWD) is delighted to announce the […]

Yuba Water Supports Infrastructure, Water Safety and Flood Risk Reduction Work

On May 7, Yuba Water Agency’s board of directors approved $912,000 in community impact grants to support water infrastructure improvements, […]

WVWD Announces Winners of Mascot Naming Contest

RIALTO – West Valley Water District (WVWD) is proud to recognize two Rialto Unified School District students Riley Mays and […]