2020 Virtual Conference FAQs

Is ACWA still planning to hold the Summer Conference this year in Monterey?

No. Due to statewide restrictions on mass gatherings, ACWA is excited to announce the transition from an in-person event to a first-of-its-kind Summer Virtual Conference on July 29 – 30.

Will the virtual conference have programs and other content similar to ACWA’s in-person conferences? 

Yes. ACWA’s virtual conference will still feature high-quality keynote presentations, statewide issue forums and track programs discussing the latest developments and insights on the most important issues affecting the water industry. The event will also have a virtual exhibit hall where attendees can visit (virtually) with exhibitors and learn more about their innovative products and the services they offer. There will also be multiple chat rooms where you can network with your colleagues who you normally meet at the conference.

What is the registration fee for the virtual conference? 

The cost for a member to attend is $350. The cost for non-members is $525.

What about my current registration and the registration fees I already paid? 

ACWA will automatically transfer your registration to the virtual environment, unless you request a refund. The remaining balance of your paid fees can either be refunded to you or issued in the form of a credit toward another registration to the virtual event or applied toward your registration cost for the 2020 Fall Conference & Exhibition. This refund/credit confirmation will be sent directly to the registrant’s primary email address on June 26. Also, the registrant’s CC will receive a copy of this refund/credit confirmation.

Can I use the credit for someone else in my organization?

Yes.  You will receive a code that represents the amount remaining. You can use that code to register another individual.  If the amount on your credit is higher than the amount of the registration fee for the virtual conference, you will receive a refund for that amount.

Who do I contact to request a refund or partial refund?

You can email ACWAConfQuestions@acwa.com to request a refund. In addition, please take this short survey to provide us with instruction on how you would like your registration fees processed.

What if I never registered for the in-person conference but want to register for the virtual conference.  Can I still do that? 

Yes, registration for the virtual conference is now open. Go to the virtual conference event page for more information.

What about my hotel room reservation in Monterey? 

All reservations within the ACWA block of rooms at all hotels, including overflow properties, are being automatically canceled. Any room reservation made outside the block or at a hotel not within the block must be canceled by the individual.

When will the conference program agenda be available?

A preliminary agenda is now available HERE. The program is also available HERE.

Where’s my login information? 

All registrants were sent their login information via email on Monday, July 27. If you can’t find it, it may’ve been caught by your server’s spam filter. If you need it resent, please email ACWAConfQuestions@acwa.com

Where can I go if I need assistance during the virtual conference?  

For Technical Assistance, call 469-200-6660 or email prod_support@innoviapro.com
For Registration & Program Assistance, call 916-669-2428 or email ACWAConfQuestions@acwa.com.

I have to miss a session. Are the virtual conference sessions being recorded?  

Yes, sessions are recorded. Any sessions that were done live won’t be available until the following day. However, all of the pre-recorded sessions can be viewed any time after the allotted show time. Also, the exhibit hall and recorded sessions will all be available to revisit after the conference until August. 14.

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